Version 1.0, effective October 1, 2026
This policy covers services you buy directly from playdawn.com. It forms part of our Terms and Conditions.
We sell services, not physical goods, so nothing is shipped and there is no return of an item. Refunds are handled as set out below.
You can cancel within 48 hours of purchase, provided the service has not yet started, and get a full refund. Write to info@playdawn.com with your order reference.
For a programme delivered in sessions, "started" means the first session has begun. For an assessment or interview, it means the session has begun. For a report, it means the report has been sent to you.
Once a service has started it is not refundable, except in the cases under "When we refund you in full" below.
Not refundable once delivered, because they cannot be returned.
We refund you in full, whenever you ask, if:
we cancel the service
we fail to deliver it
what you received is materially different from what was described on the website or in your order confirmation
You can reschedule a booked session once, free of charge, with at least 24 hours notice.
Less than 24 hours notice, or a second reschedule, may be charged. If you do not attend and did not tell us in advance, we may treat the service as delivered and no refund is due.
Email info@playdawn.com with:
your order reference or the email address used for payment
the date of purchase
what you are asking for and why
We respond within 3 working days and decide within 7 working days.
Approved refunds go back to the original payment method. We process them within 7 working days of approval.
Your bank or card issuer may take a further 5 to 7 working days to show the credit in your account. That part is outside our control.
We do not refund to a different account or by any other route.
Write to info@playdawn.com within 7 days of delivery, telling us what went wrong. We will look into it and respond within 14 days. Where we agree the service fell short, we will either redo it or refund you.
We may cancel an order and refund you in full if we cannot deliver, if the service is withdrawn, or if payment fails verification. We will tell you as soon as we know.
This policy applies only to services bought online through this website.
Fees for recruitment and HR consulting work are governed by your signed agreement with us, or by our Terms and Conditions where there is no signed agreement. Placement fees are not refundable under this policy.
Playdawn HR Consulting Private Limited Alankar Plaza, BK Circle, Nayak Layout, 8th Phase, J. P. Nagar, Bengaluru, Karnataka 560076, India Email: info@playdawn.com.
Grievance Officer: Huzefa Bookwala, grievance@playdawn.com. We acknowledge complaints within 3 working days and resolve them within 30 days.
